At Baxxico, we are committed to delivering shoes that meet our quality standards and provide our customers with a satisfying shopping experience. If your product does not meet your expectations, please get in touch with our support team.
Products may be exchanged within 7 days from the date of delivery. The product must be returned in its original packaging and must be unused and undamaged. To help us process your request smoothly, please provide at least 3 images of the product, including the shoe upper, sole, and box packaging, along with the product label/invoice.
The customer is required to ship the product to the mentioned warehouse address at their own expense. Once the product is received at our warehouse, we will dispatch the requested replacement product within 48 working hours.
Due to the hygiene/health and personal care/wellness nature of the product, this item is non-returnable. For size exchange requests, the customer will be responsible for the applicable logistics charges. Any shipping or COD charges paid at the time of placing the original order will not be refunded.
For EXCHANGE/RETURN requests, please email us at baxxicosupport@gmail.com within 24–48 hours of delivery, mentioning your order number and the details of your request.
PRODUCTS NOT ELIGIBLE FOR EXCHANGE/RETURN
The following products will not be eligible for exchange or return:
- Products returned without the original packaging provided at the time of delivery.
- Products that have been worn or washed.
- Products submitted without images clearly showing the reason for the return.
- Complaints raised after 24–48 hours of delivery.
PRODUCTS ELIGIBLE FOR RETURN REQUESTS
- If a product is received damaged or defective, the buyer may request a full replacement, provided an elaborate video and audio recording clearly showing the issue is submitted along with all relevant images of the defect.
IMPORTANT CONDITIONS FOR EXCHANGE REQUESTS
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All products submitted for return or exchange must be unused and in their original condition, with all original tags and packaging intact.
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Under this Exchange Policy, only size exchanges are permitted. Customers may exchange the product for the same size or a different size. Exchanges are subject to the availability of the requested product/size and whether the customer's address is serviceable by our Logistics team. Logistics costs will be borne by the buyer.
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A return or exchange request can be raised only once per order.
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If a return/exchange request is rejected following the physical quality inspection conducted by the Baxxico team, the customer will not be eligible for a return-refund or exchange request.
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Warehouse address for self-shipping the product:
Baxxico
Shop No. 8 Block No. 15, Shoe Market, Sanjay Place, Agra 282002
CANCELLATION POLICY
An order may be cancelled as long as it has not yet been dispatched. Once the order has been shipped, cancellation requests cannot be accepted.
For cancellation requests, customers can contact our support team by email at baxxicosupport@gmail.com or by phone, along with their order details.
For prepaid orders cancelled before dispatch, the applicable refund will be issued to the original payment method within 5–7 business days.